Airtel Customer Care Number India

Airtel Mobile Number Portability: Click Here

There are 9 different ways by which you can approach Airtel Customer Care Executives:

1. Airtel customer service number : 121 (for queries like Scheme/Bill Plan/VAS, Chargeable at 50 paise/3 minutes)

2. Airtel toll free number [Airtel Users]: 198 (for complaints or service requests like Provisioning, Billing & Metering issues, Allocation of Tariff Plan, Account Updation, ISD, STD, Roaming Activation, VAS Deactivation, Service Termination, Security deposit Refund)

3. Airtel toll free number [Non-Airtel Users]: 1800-103-4444

4. e-Mail : Email your questions, comments or suggestions at 121@in.airtel.com / airtelpresence@in.airtel.com and Airtel Customer Care Executive will get right back to you. Mention your mobile no. like 9810012345 in the subject of the mail without any space or any special characters between the digits for a quick response.

5. Non-Airtel Users can also use following regional contact information to reach Airtel:

Airtel Andhra Pradesh

9849012345 for Postpaid Service
9849098490 for Prepaid Service

Airtel Assam

9954012345 for Postpaid Service
9954099540 for Prepaid Service

Airtel Bihar & Jharkhand

9934012345 for Postpaid Service
9934099340 for Prepaid Service

Airtel Chennai

9840012345 for Postpaid Service
9840198401 for Prepaid Service

Airtel Delhi

9810012345 for Postpaid Service
9810198101 for Prepaid Service

Airtel Gujarat

9898012345 for Postpaid Service
9898098980 for Prepaid Service

Airtel Haryana

9896012345 for Postpaid Service
9896098960 for Prepaid Service

Airtel Himachal Pradesh

9816012345 for Postpaid Service
9816098160 for Prepaid Service

Airtel Jammu & Kashmir

9906012345 for Postpaid Service
9906099060 for Prepaid Service

Airtel Karnataka

9845012345 for Postpaid Service
9845098450 for Prepaid Service

Airtel Kerala

9895012345 for Postpaid Service
9895198951 for Prepaid Service

Airtel Kolkata

9831012345 for Postpaid Service
9831098310 for Prepaid Service

Airtel Maharashtra & Goa

9890012345 for Postpaid Service
9890098900 for Prepaid Service

Airtel Mumbai

9892012345 for Postpaid Service
9892098920 for Prepaid Service

Airtel North East

9862012345 for Postpaid Service
9862098620 for Prepaid Service

Airtel Orissa

9937012345 for Postpaid Service
9937099370 for Prepaid Service

Airtel Punjab

9815012345 for Postpaid Service
9815098150 for Prepaid Service

Airtel Rajasthan

9829012345 for Postpaid Service
9950099500 for Prepaid Service

Airtel Tamil Nadu

9894012345 for Postpaid Service
9894198941 for Prepaid Service

Airtel Uttar Pradesh (East)

9935012345 for Postpaid Service
9935199351 for Prepaid Service

Airtel Uttar Pradesh (West) & Uttarakhand

9897012345 for Postpaid Service
9897098970 for Prepaid Service

Airtel West Bengal

9933012345 for Postpaid Service
9933099330 for Prepaid Service

6. Nodal Officers / Appellate Officers : In case you don't get satisfactory resolution of your query / complaint at the customer service centre you can get in touch with Nodal officers with your complaint reference number and details of grievance. In case you are not satisfied with the resolution given by their Nodal officers, you may get in touch with Appellate Officers within 3 months of resolution after the expiry of the complaint resolution time limit specified by the Nodal Officer. For more information click here - Nodal Officers | Appellate Officers

7. Online Support : Twitter1 | Twitter2 | Facebook1 | Facebook2

8. Airtel India Website : http://www.airtel.in/

9. Self - Help :

Prepaid - Dial *121# from your airtel prepaid mobile and get following information:
- My Airtel My Offer (Best offer available on your usage)
- Balance & Validity
- Coupon Recharge
- Start a Service
- Stop a Service
- Hello Tune
- DND Registration

Other Short Codes
Best offer available on your usage - Dial 12131
Start a Service - SMS START to 121
Stop a Service - SMS STOP to 121
Do Not Disturb : Start - SMS START DND to 121
Do Not Disturb : Stop - SMS STOP DND to 121

Postpaid - Dial *121# from your airtel postpaid mobile and get following information:
- Outstanding Amount
- Unbilled Amount
- Start a Service
- Stop a Service
- Bill Summary
- Payment Details
- Service Request Status
- Hello Tunes
- DND Registration

Other Short Codes
Unbilled Amount - SMS UNB to 121
Outstanding Amount - SMS OT to 121
Last 3 payment details - SMS PAY to 121
Bill Summary - SMS BILL to 121
Start a Service - SMS START to 121
Stop a Service - SMS STOP to 121
Service Request Status - SMS SR to 121
Current Bill Plan - SMS BP to 121
New Bill Plans - SMS NBP to 121
Duplicate bill of last three months - SMS 'Dup Bill' to 121
One time e mail bill - SMS EBILL to 121
E mail bill subscription - SMS STOP PAPER
Do Not Disturb : Start - SMS START DND to 121
Do Not Disturb : Stop - SMS STOP DND to 121


  1. AIRTEL is just making me serious now a days ! i recharged wid internet balance of 1GB 98/-. WID EXTRA free of 1GB data to my mob:9701756904....! but i didnt got it ! wen i call to CCT. three times they cut the call with the name sreenivas rao, akhil, shekar..! even they sed the wrong date of recharge of int bal ! its just making fool to all users ! now i'm trying to switch UNINOR for better experience ! lets see wat will happen !

  2. airtel is the worst service provider i have ever seen , they jst fool their coustomers, i hate airtel service n switching on to idea. and i suggest to all of them switch to idea or any other service but not airtel.

  3. last week i purchased new airtel connection thru customer care agent, they said they will issue new sim card/connection on the same day and activate it immediately, still they have not issued sim card nor new connection. Ms. Shikha - 9867530348 and Mr. Singh - 9004029969 is involved in this game.

  4. i got a new sim from airtel few days back and its not yet activated..i made a plenty of calls to the dealer and the customer care none of the fools knw wat to do..dont get a AIRTEL sim..

  5. i didnt get my recharge and its really getting serious...

  6. Airtel is the worst They changed my bill plan Postpaid from Rs 99+ to Rs 300 & was charged Rs 200 for late fee Fuck off airtel..

  7. worst customer care... fuc..ing bunch of crooks.
    charged 30 paise and not able to solve the queries.
    called 5 times but each time told me to transfer my call to senior and then cut the call.

  8. 7708933087number charged this time by 32rs , last week also 40rs ple my money return customer care number very worst not atten my number

  9. Without my request Rs 10 is deducted from my account as devotional pack. I never heard and know what is devotional pack. Like this lot of amount is cutting through our account unknowingly is it fair? what to do Indians are fighting agains curruption but currupters are strong.

  10. Sir,

    This is in regard to my balance deduction on dtd.16/01/2013 of Rs.287/-. My mobile no is 99******59. My balance on 15th Jan 2013 was 415/- and recharge for Rs.98/-(Internet Pack-1 mth) was due on that date. However when i checked my balance later that date only Rs.30/- appears in my account (415-98-30=Rs.287) . Also your customer care executive wasn't correctly replying to any of the questions asked by me. Now they seem to have blocked my number as i have not been able to connect to a Airtel CC executive via toll free no 198. This is serious matter and I hope i do get my balance reversed.
    I would like to bring to your notice that this is not the first time that Airtel has unlawfully deducted my account balance. The earlier two times Rs.99/- was unlawfully deducted from my account though i got them reversed later after speaking to the Senior Custome care executive.

    I sincerely hope that after going through my email you certainly will get back to me on my number aforementioned within the next 24 hours. I certainly hope i do get a reply from your side else i would have no option but to switchover to better networks like Vodafone or DoCoMo and also register a complaint with Airtel Nodal Officer.

    Thanking you in anticipation

    Mihir Zantye
    (Aggrived Customer)

    (P.S : I have spoken to your Cust care executive on 16th Jan,2013 at around 5.30 pm twice)

  11. I have recently bought an airtel 3G dongle and I have been harrased to the extreme point with pathetic speeds. At times it stops downloading and automatically disconnets thereafter refusing to connects for hours and sometimes even for a while day !!
    Customer Care number: 1800 103 0405 is a bogus number. It doesn't work and after select options 1 (for airtel 3 dongle support), 2 (for english), 1 (for postpaid) it just disconnects.
    I am fed up and with the services and will be taking appropriate action in a few days. Also it has billed me for 5000 + INR when my credit limit itself is lower than 2500 INR. and i find no justification to the billed amount!
    Please, i urge all consumers not to subscribe to airtel 3G services!
    I have even filed a complaint against them on their site as well as at Consumer Court site but so far no action has been taken on this case.


  13. I am getting bill for the internet which I have not access to, this is torture from airtel. I am afraid to see the so many complaints.

    kindly do something

  14. Compare to Idea Airtel is better in refinding money back..But Now a days Airtel is behaving the worst network,they were cutting money unnecessarly .......

  15. i took the 3g plan 749 rupees before the connection i asked airtel cuustomer serice they told me it is unlimited plan you can choose then i choose now only 12 days now its showing empty pls any one explain me

  16. jerk u off airtel stop annoying the customers due to slow internet and unknown deductions


    i think that company having loans so they deduct balance of customers and even worst their customer care centre dont attent calls from the inffected numbers because airtel knows what it does
    just now and many times after using internet plan at the moment when plan have just 5 mb or more
    if we use it they deduct balance and they have trick that "we dont do anything u r lier and u r responsible 4 the matter"
    and even first time i thought that this is my fault but not AIRTEL SUCKS and many peoples captured as same as i m

  17. airtel service is the worst service ever... i charged for 100 rupees two days ago, i had 89 RS as balance and i made only 1 local call for 1 minute,now that i checked my balance its only 11 rupess .. this is nt the first time its happening..!! i copmplained before ...these people said it wont happen again and look what happened.. now that i called the customer care, the call is not going !!! what is wrong with these service .. if you cant keep your promises ..just stop this stupid service !!!

  18. What are this CB messages i am fed up with this messages to no 9866756837
    i have called for customer care they told that i ln a week this will stop two weeks have over still the messages are coming..........

  19. It is rediculous. When we call to customer care number to speak to one to one executive after following such a long instructions from telephone directory ths calls are just hanged. Really diappointiong customer care service.



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